Interaction Designer

Job description

You've designed digital interfaces.

You've led teams in designing service interactions.

Now you've got the itch to try something new. A new context in which to ply your UX craft. Ever designed conversations? Designed for AI?


We need you to help us design the interactions for the future of work.

Jane.ai is one of the fastest growing startups in St. Louis, creating an AI-powered platform that makes all of a company's information accessible in the simplest way possible — through language. After an inaugural period honing our product-market fit, confirming market response with signed contracts, and securing funding with an $8.4M Series A raise, we're transitioning into delivery mode to deliver a supremely well-crafted product to our clients. We need you to help make the future of work awesome.


The product

Jane is an AI-powered SaaS platform for business that makes company information accessible to employees and end users through a conversational hybrid interface. We strive for Jane to be exemplary of consumerized enterprise software, delivering a well-crafted user experience with no programming required of our clients. Users interact with Jane on their existing messaging interfaces such as Slack, SMS, or email, and they ask their inquiries using natural English language. On the back end, Jane can connect to cloud-based applications such as Salesforce or Gmail, and she can mine the information out of text-based archives such as documents and websites. If a user asks Jane a question she doesn't know, she routes it to a CoPilot — a "human in the loop" who works at the company and provides a response to the inquiry. No matter where the information lives, Jane can get to it.


The role

We're looking for an experienced Interaction Designer to join our Product and Design team in designing the future of workplace digital interactions. This is primarily centered on designing conversational interactions, so it's much more akin to designing human-to-human service dialogs than it is to designing visual UI's. However, our product experience also extends into designing screen-based interactions as need requires.

The work includes research and synthesis with our research team to understand the latent user needs that exist, design explorations to iteratively learn how Jane can best improve daily workflows, ongoing collaboration with your product and engineering colleagues to assess feasibility and review the implementation as it develops, and conversations with clients and users to continuously improve the product experience.


You will be part of ongoing strategic conversations about the product roadmap and how Jane can maximize the value and delight delivered to clients, and you will help to put best practices in place for the team's design operations.


As part of a fast-growing startup in an emergent industry, you'll get to work on the entire spectrum of our product and client experience, and the skills you've developed in the past will be valued and applied everywhere possible. You will teach your peers and mentor less experienced designers, and additional product and team leadership opportunities will emerge quickly as we continue to grow.

Requirements


The team

Jane.ai team members enjoy the opportunity and benefits of working at an early-stage artificial intelligence startup, but in an environment much more akin to a later stage company given the experience of the founding team. Your colleagues include alum from Google, eBay, Answers.com, 1904labs, and more, and the culture at Jane.ai encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.


We have:

  • Respect for each other and our clients

  • Employer-paid health care and other benefits

  • Stock grants

  • Unlimited vacation policy

  • Casual and diverse workplace

  • Free snacks at the office

This position is located in St. Louis, MO


You are:

  • Motivated first and foremost by doing great work.

  • Ever the pragmatic optimist.

  • Energized to join a startup, not a 9-5 job.

  • Excited to use UX to improve the daily experience of modern work and help shape the emergent field of conversational AI design.

  • Skilled in the art of keeping simple things simple and making complicated things possible.

You have:

  • Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles

  • Ample experience (5 years min) in both digital and non-digital flavors of UX

  • Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis

  • A basic understanding of various technologies, including a sensibility of technical limitations and an interest in the latest technological advancements

  • Aptitude in aligning product designs to business strategies and goals

  • Fluency in prototyping across a variety of media, such as sketching, user stories, user journeys, wireframes, Sketch, Invision, Walkiebot, or even the occasional Google Doc

  • A high level of proficiency with product design management and the experience to advance the team's design operations

  • Excellent interdisciplinary team collaboration skills, including team leadership

  • Charming client communication abilities

Extra awesome:

  • Experience working with software engineering teams

  • An understanding of and experience with typical enterprise software systems such as CRM, HRIS, and others

  • Experience with quantitative analysis

  • An abundance of close personal friends who purchase enterprise software

Come prepared to demonstrate your initiative, intuition and results from whatever you’ve been working on in the past.  Show us your portfolio of work. Tell us what inspires you. Show us what you’ve been up to and we will do the same!


Please include a link or a copy of your portfolio in your application.